We were looking forward to a luxurious and comfortable experience, but unfortunately, our journey didn’t go as smoothly as we had hoped.

The initial disappointment struck when we received a cancellation notice for our flight, 48 hours before departure. However, Air Canada quickly rebooked us on an alternative flight, albeit a day earlier than our original plan. This unexpected change added a bit of chaos to our travel plan, but we remained optimistic about the experience that awaited us.

Five hours before our newly scheduled departure time, another twist emerged—a sudden equipment change resulted in our window seats being reassigned. Although the Air Canada staff we interacted with were polite, we couldn’t help but feel disappointed with the handling of the situation, as they were unable to rectify the problem.

Boarding was seamless, and the cabin crew greeted us warmly. Once we settled into the cabin, we were delighted to discover that the crew had managed to arrange for us to reclaim our coveted window seats.

Before takeoff, we were given the opportunity to pre-order our meals. I opted for the beef tenderloin, a satisfying choice. When the meal was served, the tenderloin was presented hot and cooked to perfection.

As we ascended into the sky, the cabin crew distributed hot towels, although we couldn’t help but notice that they were lukewarm at best. However, our slight disappointment was quickly forgotten when we reached cruising altitude and were promptly served refreshing drinks and warm nuts. The attention to detail in this aspect of the service certainly added a touch of luxury to our journey. Appetizers were also available to passengers in the Signature Class, and I enjoyed a light cheese plate.

However, when it came to entertainment, we found the selection lacking. The choices were limited and failed to meet the standards we had come to expect from a premium class experience. It was an area where Air Canada could certainly improve.

Considering the price we paid for the Signature Business Class, we couldn’t help but compare our experience to other airlines operating globally. While Air Canada’s offering was superior to the alternative choice of WestJet, there were still areas where it fell short when compared to some of the world’s top carriers.

That said, we are lucky to have frequent wide-body cross-country flights, unlike our US neighbours.

In conclusion, our experience with Air Canada’s Signature Business Class for domestic flights in North America had its ups and downs. While the overall service was commendable, there were areas where improvements could be made.